we're here to help

How can we help?

Most answers are a tap away below. If you need a human, the form at the bottom of this page gets to us directly — usually within 48 hours.

Safety Centre

Meetup safety, helplines, and what to do if something goes wrong.

Community Guidelines

The house rules — who can use Joyn and how.

Privacy & your data

What we collect, what we don't, and how to see or delete your data.

Delete your account

Start the deletion flow for your Joyn account.

common questions

Quick answers

I can't sign in — what do I do?
Most sign-in issues are OTP-related. Check your signal, wait 60 seconds, and request a fresh OTP. If the number itself has changed, email us and we'll help you recover the account after verification.
How do I report a user or activity?
In the app, tap the ⋮ menu on any profile or activity and pick Report. We acknowledge within 48 hours and resolve within 15 days, per the IT Rules, 2021.
Can I use Joyn if I'm under 18?
No. Joyn is strictly 18+. Accounts that misrepresent age will be removed, and in some cases reported.
Is Joyn a dating app?
No. Joyn is for doing things with people — sports, food, treks, meetups, open mics. Romantic and sexual solicitation is a Community Guidelines violation.
How do I delete my account or my data?
Use joynhub.com/delete-account or the in-app Settings → Delete Account. Full detail lives in our Privacy Policy.
How quickly do you reply?
We target a response within 48 hours on business days. Urgent safety reports are prioritised, but if you are in immediate danger, leave for a public place and call 112 first.
write to us

Send us a message

The more context you share, the faster we can help. For urgent safety issues, call 112 first — then report the user in-app so we can act on our side.

This opens your email app with the message filled in. By sending it, you agree to our Privacy Policy. We reply within 48 hours.

Prefer email? Write to hello@joynhub.com. For safety and trust issues, reach the Grievance Officer at grievance@joynhub.com.